Delivery & Refunds Policy

REFUND POLICY – Refunds will be done only through the Original Mode of Payment and will be processed within 10 to 45 days depends on the issuing bank of the credit card.”
CANCELLATION POLICY ( Services) – The expected time span for reporting the services ordered to be cancelled and the conditions under which cancellation will be allowed. 

Customer can cancel their order/requested services within 24 hours; refunds will be made back to the payment solution used initially by the customer. Please allow for up to 45days for the refund transfer to be completed.

Customer will receive the payment confirmation invoice in his/her registered email and the time the payment confirmation will reach the customer.

Instant Email Delivery :
When you place an order with us, expect immediate delivery to your email. Ensure your email address is correct at checkout to receive your products and services without delay.

Genesis Dynamics – FZCO provides a 100% money-back guarantee if, at any time during the first 14 days after purchasing the Genesis Dynamics – FZCO products and services, you are not satisfied with the products.

The 14-day refund period begins from the close date of purchase. Please note that any License-Keys provided will be deactivated upon completion of the refund process. The setup fees as established in General Condition 3a/b/c are non-refundable.